Getting started
How to get support
Where to look first, and how to reach Shipyard for billing, account, and platform issues.
Last updated August 12, 2026
Help Center first
Most build questions are answered here: prompting, preview, publish, domains, and plans. Use search on the Help Center home, or start from FAQ.
Contact us
For billing, account access, or a platform bug, email hello@shipyard.app. Include the project name, what you expected, and what happened.
Paid plans include email support. Business and Enterprise include priority support. Security issues go to security@shipyard.app — see Security.